Tillbaka till hem

Cancellation Policy

Last Updated: December-2025

2.1 GENERAL CANCELLATION RULES

This Cancellation Policy applies to all package delivery requests and transactions made through the Baarbar platform. Cancellations may occur at various stages of the request lifecycle: Pending, Accepted, InProgress, or Completed.

2.2 REQUESTER CANCELLATIONS

2.2.1 Cancellation by Requester (Package Sender)

Requesters may cancel delivery requests subject to the request status and timing. Cancellation fees and refunds depend on when the cancellation occurs relative to the departure date and request status.

2.2.2 Cancellation Timeline and Refunds

  • Cancellations while request status is "Pending" (before traveler acceptance): Full refund (minus payment processing fees, if applicable)
  • Cancellations after "Accepted" but before payment (status is still "Accepted"): Full refund (minus payment processing fees, if applicable)
  • Cancellations after request status is "InProgress" (payment completed):
    • IMPORTANT: Admin service fee (commission) is NEVER refundable, regardless of cancellation timing
    • CRITICAL REQUIREMENT: Requesters must contact travelers after payment to be eligible for cancellation
    • If requester does not contact traveler after payment, cancellation eligibility is restricted
    • The space is considered reserved and cancellation may not be available if contact was not made
    • Cancellation must be requested at least 7 days before the trip departure date
    • If cancelled 7 or more days before departure: Traveler price portion may be refunded (service fee not refundable)
    • If cancelled less than 7 days before departure: Cancellation is not allowed (space is reserved)
    • Service fee (AdminCommission) is never refundable, regardless of cancellation timing or contact status
  • Cancellations after request status is "Completed": No refund (service has been performed)

2.3 TRAVELER CANCELLATIONS

2.3.1 Cancellation by Traveler (Transport Provider)

Travelers may cancel accepted requests, but should provide reasonable notice. Travelers should reject requests during the "Pending" status rather than accepting and then cancelling. Frequent cancellations may result in account restrictions or suspension.

2.3.2 Penalties for Traveler Cancellations

Travelers who cancel accepted requests will be subject to penalties, including:

  • Loss of one star rating (automatic penalty)
  • Negative impact on traveler rating and reputation
  • Temporary restrictions on posting new travel posts
  • Potential suspension or removal from the platform for repeated cancellations

Requesters will receive full refunds (including processing fees) when travelers cancel accepted requests. The star rating penalty is automatic and cannot be reversed, regardless of cancellation reason.

2.4 EMERGENCY CANCELLATIONS AND FORCE MAJEURE

Emergency cancellations due to unforeseen circumstances will be reviewed on a case-by-case basis, including medical emergencies, natural disasters, flight cancellations, family emergencies, legal or regulatory issues, or customs restrictions.

Neither party will be held liable for cancellations due to force majeure events. Full refunds will be provided for force majeure cancellations (service fee not refundable).

2.5 REFUND PROCESSING

Refunds will be processed to the original payment method within 5-10 business days after cancellation approval. Processing fees charged by payment processors (PayPal/Klarna) may not be refundable.

2.6 DISPUTES AND RESOLUTION

Disputes regarding cancellations, refunds, or delivery issues should be reported to Baarbar support immediately. Baarbar will review disputes and make determinations based on available information. Disputes are typically resolved within 5-7 business days.

2.7 MODIFICATIONS TO REQUESTS

Modifications to delivery requests may be made before acceptance by the traveler. After acceptance, modifications require approval from both parties. Changes to travel dates or routes may not be possible after acceptance.

2.8 ADMIN SERVICE FEE (COMMISSION) POLICY

2.8.1 Service Fee Structure

  • Baarbar charges an admin service fee (commission) on all completed transactions
  • If traveler price is less than 300 kr: Fixed commission of 29 kr
  • If traveler price is 300 kr or more: Commission is 10% of traveler price
  • The total amount paid by requester = Traveler price + Admin commission

2.8.2 Service Fee Non-Refundability

Admin service fees (commissions) are NEVER refundable under ANY circumstances.

This applies to ALL situations, including:

  • Cancelled requests (regardless of timing, reason, or who initiated the cancellation)
  • Expired requests
  • Rejected requests
  • Travel post cancellations
  • Force majeure situations
  • Traveler cancellations
  • Requester cancellations
  • Trip plan changes
  • Fake documents or fraudulent activity
  • Any other cancellation scenario or circumstance

Service fees are NOT refundable even if:

  • The cancellation is due to traveler fault
  • The cancellation is due to requester fault
  • Fake documents are discovered
  • Trip plans are changed
  • Users make agreements outside the platform
  • Force majeure events occur
  • Any other reason or circumstance

Only the traveler price portion may be eligible for refunds (subject to cancellation policy). This policy is absolute and applies without exception.

2.9 REQUEST LIFECYCLE AND AUTOMATIC PROCESSING

Requests expire on the travel post departure date. InProgress requests are automatically marked as "Completed" 7 days after the trip departure date if the requester does not manually mark the package as received.