Last Updated: December-2025

2.1 GENERAL CANCELLATION RULES

This Cancellation Policy applies to all package delivery requests and transactions made through the Baarbar platform. Cancellations may occur at various stages of the request lifecycle: Pending, Accepted, InProgress, or Completed.

2.2 REQUESTER CANCELLATIONS

2.2.1 Cancellation by Requester (Package Sender)

Requesters may cancel delivery requests subject to the request status and timing. Cancellation fees and refunds depend on when the cancellation occurs relative to the departure date and request status.

2.2.2 Cancellation Timeline and Refunds

• Cancellations while request status is "Pending" (before traveler acceptance): Free of charge. Cancel button is always available on Pending requests.
• Cancellations after "Accepted" but before payment (status is still "Accepted"): Free of charge. Cancel button is available on Accepted requests. You can either cancel the request or proceed with payment.
• Cancellations after request status is "InProgress" (payment completed): Service fee (admin commission) is not refundable, but traveler price portion would be refunded if the following conditions are met:
  • CRITICAL REQUIREMENT: Requesters must contact travelers after payment for cancellation to notify the traveler. If requester does not contact traveler after payment, cancellation eligibility is restricted.
  • If requester does not contact traveler after payment, cancellation eligibility is restricted
  • Cancellation must be requested at least 7 days before the trip departure date. The cancel button will only appear on InProgress requests when there are 7 or more days remaining until departure.
  • If cancelled 7 or more days before departure: Traveler price portion would be refunded. Service fee (admin commission) is not refundable.
  • If cancelled less than 7 days before departure: Cancellation is not allowed through the platform (space is reserved and cancel button will not appear). However, if the traveler agrees to cancel, the traveler price would be refunded (service fee not refundable). Traveler must confirm this cancellation by email or WhatsApp. Contact Baarbar support for assistance with cancellations less than 7 days before departure.
• Cancellations after traveler delivered the package, request status is "Completed": No refund (service has been performed). Cancel button is not available on Completed requests.

2.2.3 Cancel Button Visibility

The cancel button appears on request cards based on the following rules:

• • Pending Status: Cancel button is always visible and available
• • Accepted Status: Cancel button is visible alongside the "Complete Payment" button. You can cancel for free before making payment
• • InProgress Status: Cancel button only appears when there are 7 or more days remaining until the trip departure date. If less than 7 days remain, the cancel button will not be displayed
• • Completed Status: Cancel button is not available (service has been performed)

2.3 TRAVELER CANCELLATIONS

2.3.1 Cancellation by Traveler

Travelers should reject requests during the "Pending" status rather than accepting and then cancelling. Frequent cancellations may result in account restrictions or suspension. If cancellation comes out of traveler's own decision, should Send email or whatsapp with description of cancellation and reason.

2.3.2 Penalties for Traveler Cancellations

Travelers who cancel accepted requests frequently will be subject to penalties, including:

• Loss of one star rating (automatic penalty)
• Negative impact on traveler rating and reputation
• Temporary restrictions on posting new travel posts
• Potential suspension or removal from the platform for frequent cancellations

2.4 EMERGENCY CANCELLATIONS AND FORCE MAJEURE

Emergency cancellations due to unforeseen circumstances will be reviewed on a case-by-case basis, including medical emergencies, natural disasters, flight cancellations, family emergencies, legal or regulatory issues, or customs restrictions.

Neither party will be held liable for cancellations due to force majeure events. Full refunds will be provided for force majeure cancellations.

2.5 REFUND PROCESSING

Refunds will be processed to the original payment method within 1-3 business days after cancellation approval. Processing fees or bank transactions fees may not be refundable.

2.6 DISPUTES AND RESOLUTION

Disputes regarding cancellations, refunds, or delivery issues should be reported to Baarbar support immediately by email or whatsapp with in 24 hours. Baarbar will review disputes and make determinations based on available information. Disputes are typically resolved within 1-7 business days. Report/request after 24 hours, We will not be responsible for the dispute.

Baarbar will not be responsible for the dispute if the package is damaged, missing, or any other delivery issues. Traveler is responsible to follow case with transport provider or insurance company. Confirmation email from us for each process can used for proof of aggrement between Sender and traveler.

2.7 MODIFICATIONS TO REQUESTS

Modifications to delivery requests may be made before acceptance by the traveler. After acceptance. Changes to routes and weight of the package not be possible, but travel dates can be modified if This happens from transport provider side (Flight,Train,Taxi).

2.8 ADMIN SERVICE FEE POLICY

2.8.1 Service Fee Structure

• Baarbar charges an admin service fee on all completed transactions
• service fee include all costs for administration and payment processing
• Service fee is from 29 kr Up to 10% of traveler price (Depends on traveler price)
• The total amount paid by requester is the sum of Traveler price and service fee
• Traveler will not pay any service fee

2.9 REQUEST LIFECYCLE AND AUTOMATIC PROCESSING

Pending and Rejected requests (Traveler did not accept the request) expire on the travel post departure date. InProgress requests are automatically marked as "Completed" 7 days after the trip departure date if the requester does not manually mark the package is received.